IT Support Executive

LanTro (M) Sdn. Bhd.; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Additional leave

Cell phone reimbursement

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Job summary

LanTro (M) Sdn. Bhd. in Malaysia is seeking an IT Support Specialist to provide Level 1 and 2 support for hardware, software, email, printers, internet and network issues.

The role involves installing and maintaining IT equipment, setting up new staff, and managing user access and security. The ideal candidate holds an IT diploma/degree, 1–3 years of IT support experience, and familiarity with Windows, Microsoft 365, Outlook, and basic networking.

Qualifications

• Diploma or degree in IT or related field.
• Fresh graduates may be considered for junior positions.
• 1–3 years of IT support or helpdesk preferred.
• Familiar with Windows OS, Microsoft 365, Outlook and basic networking.
• Knowledge of AD, firewall, VPN, cloud systems or server admin is a plus.
• Good troubleshooting, communication and problem-solving skills.

Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, email, printer, internet and network issues.
• Install, configure and maintain computers, laptops, printers, mobile devices and other IT equipment.
• Set up user accounts, email accounts, system access and IT equipment for new employees.
• Manage user access rights and deactivate accounts promptly when employees leave.
• Support Microsoft 365, Outlook, Teams, OneDrive and other business applications.
• Troubleshoot LAN, Wi‑Fi, VPN, router and network connectivity issues.
• Monitor the performance of IT equipment and systems and perform routine maintenance and updates.
• Maintain proper records of IT assets, software licences, warranties, equipment assignments and system access.
• Coordinate with external IT vendors and service providers for repairs, maintenance and more complex technical issues.
• Assist with data backup, antivirus protection, system updates and basic cybersecurity measures.
• Educate employees on cybersecurity awareness, password security, phishing emails and proper use of Company IT resources.
• Prepare simple IT procedures, user guides and troubleshooting documentation.
• Respond to IT support requests within the required service timeline and maintain records of reported incidents.
• Perform any other IT‑related duties assigned by Management.

Skills

Troubleshooting

Communication

Problem solving

Independent

Willing to travel

Education

Diploma or Degree in Information Technology / Computer Science / Computer Engineering

Tools

Windows OS

Microsoft 365

Outlook

VPN

Active Directory

Firewall

Cloud systems

Server administration

LAN/Wi-Fi

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide Level 1 and Level 2 technical support for hardware, software, email, printer, internet and network-related issues.
• Install, configure and maintain computers, laptops, printers, mobile devices and other IT equipment.
• Set up user accounts, email accounts, system access and IT equipment for new employees.
• Manage user access rights and deactivate accounts promptly when employees leave the Company.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive and other business applications used by the Company.
• Troubleshoot basic LAN, Wi‑Fi, VPN, router and network connectivity issues.
• Monitor the performance of IT equipment and systems and perform routine maintenance and updates.
• Maintain proper records of IT assets, software licences, warranties, equipment assignments and system access.
• Coordinate with external IT vendors and service providers for repairs, maintenance and more complex technical issues.
• Assist with data backup, antivirus protection, system updates and basic cybersecurity measures.
• Educate employees on cybersecurity awareness, password security, phishing emails and proper use of Company IT resources.
• Support CCTV, access control, telephone systems or other office technology, where applicable.
• Prepare simple IT procedures, user guides and troubleshooting documentation.
• Respond to IT support requests within the required service timeline and maintain records of reported incidents.
• Perform any other IT‑related duties assigned by Management.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering or a related discipline.
• Fresh graduates may be considered for a junior position.
• One to three years of IT support, helpdesk or desktop support experience is preferred.
• Familiar with Windows operating systems, Microsoft 365, Outlook, basic networking and computer hardware.
• Knowledge of Active Directory, firewall, VPN, cloud systems or server administration is an added advantage.
• Good troubleshooting, communication and problem-solving skills.
• Able to explain technical matters clearly to non-technical employees.
• Responsible, organised and able to work independently.
• Willing to travel to other branches or provide after-hours support when necessary.
• Additional leave
• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave