Maintenance Support Engineer

Weike Gaming Technology (M) Sdn Bhd; Shah Alam; Hybrid; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Allowance Provided

Training Provided

Job summary

Jora Malaysia is seeking a technically skilled professional to provide onsite and remote support across Malaysia and beyond. The role emphasizes troubleshooting, ticket management, and customer service in a remote-friendly environment.

Candidates should hold a STEM degree and 1–2 years of relevant experience, with strong communication skills and willingness to travel as needed.

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.
• 1–2 years of experience in technical support, system support, or electronic product support.
• Fluent in local languages; Mandarin proficiency is preferred for work communication.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and manage tasks effectively in a remote work environment.
• Willing to travel within Malaysia and overseas when required.

Responsibilities

• Provide onsite technical support, maintenance, and troubleshooting services for customers.
• Diagnose and resolve system and electronic product issues in a timely manner.
• Create, update, and manage support tickets accurately.
• Assist customers in resolving technical issues using internal knowledge resources.
• Ensure all support cases are handled within the agreed service level (SLA).
• Prepare service reports and maintain proper documentation after each support assignment.
• Build and maintain good relationships with customers by providing professional after-sales support.
• Work closely with internal support teams to ensure efficient issue resolution.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.

Minimum 1–2 years of experience in technical support, system support, or electronic product support.

Fluent in local languages; Mandarin proficiency is preferred for work communication.

Strong troubleshooting, analytical, and problem-solving skills.

Good communication and customer service skills.

Able to work independently and manage tasks effectively in a remote work environment.

Willing to travel within Malaysia and overseas when required.

Requirement

• Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.

• Minimum 1–2 years of experience in technical support, system support, or electronic product support.

• Fluent in local languages; Mandarin proficiency is preferred for work communication.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good communication and customer service skills.

• Able to work independently and manage tasks effectively in a remote work environment.

• Willing to travel within Malaysia and overseas when required.

Responsibility

• Provide onsite technical support, maintenance, and troubleshooting services for customers.

• Diagnose and resolve system and electronic product issues in a timely manner.

• Create, update, and manage support tickets accurately.

• Assist customers in resolving technical issues using internal knowledge resources.

• Ensure all support cases are handled within the agreed service level (SLA).

• Prepare service reports and maintain proper documentation after each support assignment.

• Build and maintain good relationships with customers by providing professional after-sales support.

• Work closely with internal support teams to ensure efficient issue resolution.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Allowance Provided
• Training Provided