Technical Support Specialist

Rising Net Sdn Bhd

Seberang Perai

On-site

MYR 4,500 - 6,500

Full time

3 days ago

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Benefits offered by this job

Central location

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development opportunities

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Medical and Hospitalisation Leave

Job summary

Rising Net Sdn Bhd is seeking a capable technical support professional in Penang to assist clients with security system products. You will respond to inquiries, troubleshoot issues, and guide customers through installations and usage. Fresh grads are welcome with a strong IT background.

The role emphasizes independent work, clear communication, and a customer-first approach. Training and growth opportunities are provided to help you grow in this field.

Qualifications

In-depth understanding of security system products preferred.
Excellent written and verbal communication with customers.
Ability to work independently with minimal supervision.
Willing to learn new things and adapt to updates.

Responsibilities

Provide technical support and solutions via phone, email, or on-site assistance.
Handle warranty claims by coordinating repairs and documentation.
Serve as the initial point of contact for technical concerns.
Inspect, test, and troubleshoot new launch products or systems.
Provide training to clients or internal staff on system usage.
Collaborate with other departments to address defects and improvements.
Available to provide on-site support for customers.

Skills

Security systems

Interpersonal skills

Written communication

Independent worker

Willing to learn

Education

Bachelor's degree in IT or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.

Bachelor's degree in IT or a related computer field OR significant experience in networking.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Able to work independently with minimal supervision

Willing to learn new things

Customer-focused attitude with a dedication to delivering top-notch technical support.

Requirement

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.
Bachelor's degree in IT or a related computer field OR significant experience in networking.
Professional written and interpersonal skills are essential when communicating with customers and clients.
Able to work independently with minimal supervision
Willing to learn new things
Customer-focused attitude with a dedication to delivering top-notch technical support.

Responsibility

Provide technical support and solutions by guiding customer step-by-step via phone, email, or on-site assistance.
Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
Serve as the initial point of contact for all technical related concerns from clients or other employees.
Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.
Provide training to clients or internal staff on system usage and maintenance.
Able to collaborate with various department team member to address defects and improvements.
Available to provide on-site support for customer.

Benefits