Network Control Agent (NCG) - OPS Support (Penang)

DHL Express (Malaysia) Sdn Bhd; George Town; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Strong career support

Great culture

Multifarious benefit program

Job summary

DHL Express Malaysia is seeking a Network Control Agent (NCG) - OPS Support in Penang. You will handle flight movement alerts, coordinate shipment data and ensure timely communication with airlines.

The role requires at least 1 year of relevant experience and may benefit from Dangerous Goods certification. You will work within an international logistics network committed to quality and service excellence.

Qualifications

• Dangerous Goods (DG) certification will be an added advantage.
• 1 Year of relevant experience.
• Exhibits ingenuity, creativity, resourcefulness and empathy.
• Well-developed relationship skill and ability to network with multiple levels of an organization and other business units.

Responsibilities

• Executes flight movement alerts, transmission of shipment information and preparation of flight documentations.
• Rectifies and follow up with network on non-conforming shipments.
• Prepare paperwork for CAL and Network flights.
• Provide information to airlines relating to weights and lodgment times.
• Chase up delayed or missing material by liaising with airlines.
• Investigate tracing requests, manifest flights and other aspects of exports.
• Maintaining of pre-printed HUID labels with profile.
• Support in general ops paperwork and OPS administration requirement.
• Manage shipment in HIC.
• Update damaged/lost-content shipment in security system.
• Update NMIV, CALMS, UAS, OURS & RUM.
• Finalize NOTOC in RCTS for DG and submit MAWB to Airline & GHA.

Skills

DG certification

Job description

Network Control Agent (NCG) - OPS Support (Penang)

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist! We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

Executes flight movement alerts, transmission of shipment information and preparation of flight documentations.

Rectifies and follow up with network on non-conforming shipments.

Prepare paperwork for CAL and Network flights.

Provide information to airlines relating to weights and lodgment times.

Chase up delayed or missing material by liaising with airlines.

Investigate tracing requests, manifest flights and other aspects of exports.

Maintaining of pre-printed HUID labels with profile.

Support in general ops paperwork and OPS administration requirement.

Manage shipment in HIC.

Update damaged/lost-content shipment in security system.

Update NMIV, CALMS, UAS, OURS & RUM.

Finalize NOTOC in RCTS for DG and submit MAWB to Airline & GHA.

YOUR PROFILE

Dangerous Goods (DG) certification will be an added advantage.

1 Year of relevant experience.

Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

Well-developed relationship skill and ability to network with multiple levels of an organization and other business units.

OUR OFFER

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit program.

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and 'Can-Do' attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL's dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

Time Definite

DHL Express Worldwide

DHL Express 9:00*, 10:30*, 12:00*

DHL Express Domestic

Same Day

Industry Solutions

Medical Express

Value Added Services

Extended Liability

DHL. Excellence simply delivered.

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and 'Can-Do' attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL's dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.