Telesales Executive

DHL Express (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Career development in international环境

Great culture and colleagues

Job summary

DHL Express Malaysia seeks a proactive Telesales Executive to drive revenue growth and expand the customer base. You will nurture relationships, upsell DHL services, and convert leads into active customers while maintaining accurate data in the CRM.

The role requires outbound contact centre experience and a customer-centric mindset. You will be part of an international team, contributing to service quality and profit margins, with opportunities for career development and exposure to global

Qualifications

• Typically requires a Bachelor’s degree or equivalent in a related discipline.
• 3–4 years of Sales & Account management experience.
• Experience in working in a Contact Centre (Outbound) environment.

Responsibilities

• Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.
• Ensure complete customer satisfaction with knowledgeable, courteous service.
• Manage revenue and shipment growth through upselling and cross-selling tactics.
• Develop personal sales plan to grow business through new acquisition and wallet share.
• Convert prospect leads into active customers using DHL products and services.
• Maintain customer data accurately in the CRM and coordinate service issues with DHL departments.

Skills

Relationship skills

Networking

Outbound contact centre experience

Education

Bachelor's degree in related discipline

Tools

CRM software

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.

Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers.

Manage revenue and shipment growth through upselling and cross-selling tactics to exceed assigned targets.

Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.

Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.

Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.

Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.

Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.

Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL department.

YOUR PROFILE

Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

Typically requires Bachelor of Degree in related discipline and or 3- 4 years of Sales & Account management experience.

Experience in working Contact Centre (Outbound) Environment.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 1,001-5,000 employees

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and “Can-Do” attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world’s most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

Time Definite

• DHL Express Worldwide
• DHL Express 9:00*, 10:30*, 12:00*
• DHL Express Domestic

Same Day

Industry Solutions

• Medical Express

Value Added Services

• Extended Liability

DHL. Excellence simply delivered.

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and “Can-Do” attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world’s most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

What can I earn as a Telesales Executive