Global Customer Experience Specialist

DHL Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Strong Career support in an国际环境

Great culture and colleagues.

Multifarious benefits program.

Job summary

DHL Group in Kuala Lumpur invites you to join as a Certified International Specialist. You will contribute to delivering excellent customer service, providing accurate transit times, and offering value-added services such as insurance.

You will work with Ground Operations, Gateway, Sales and HR to resolve issues, uphold the First Choice Way, and pursue continuous improvement. The role emphasizes Can Do attitude, speed, and customer-centric culture in a multinational setting.

Qualifications

• Typing speed of at least 30 wpm is required.
• Excellent telephone skills and clear communication.
• Strong conflict resolution abilities.
• Proficient with telephone and order booking systems.
• Excellent spoken and written communication.
• Strong negotiation and interpersonal skills.

Responsibilities

• Deliver accurate transit time and provide value-added services to customers.
• Collaborate with Ground Operations, Gateway, Sales, and HR to resolve service issues.
• Maintain adherence to processes and timelines; participate in quarterly and annual reviews.
• Support and implement process improvement initiatives to enhance customer service.

Skills

Typing 30 wpm

Telephone skills

Conflict resolution

Order booking systems

Communication skills

Negotiation skills

Tools

Telephone systems

Order booking systems

Job description

DHL Group in Kuala Lumpur invites you to join as a Certified International Specialist. You will contribute to delivering excellent customer service, providing accurate transit times, and offering value-added services such as insurance.

You will work with Ground Operations, Gateway, Sales and HR to resolve issues, uphold the First Choice Way, and pursue continuous improvement. The role emphasizes Can Do attitude, speed, and customer-centric culture in a multinational setting.