Internship For Contact Centre / Customer Care / Key Account Support

DHL Express (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Job summary

DHL Express (Malaysia) Sdn Bhd offers an internship in Contact Centre, Customer Care and Key Account Support in Kuala Lumpur. You will handle inquiries, update trackers, and assist administrative tasks while learning in a global logistics environment.

You will work with cross-functional teams, contribute to data extraction and reporting, and get exposure to Rev Gen campaigns and KA activities, backed by strong English communication and a collaborative mindset.

Qualifications

• Excellent written and spoken English.
• Ability to draft clear responses and maintain professionalism.
• Willingness to learn quickly in a dynamic environment.
• Team collaboration across cross-functional groups.

Responsibilities

• Respond to customer inquiries and update trackers; assist with admin tasks.
• Support non-voice operations and data extraction for reports.
• Maintain and organize SharePoint and Teams repositories; assist Rev Gen and KA tasks.
• Contribute to process improvements and automation projects.

Skills

English communication

Empathy & problem-solving

MS Office

Analytical skills

Education

Pursuing bachelor/diploma in relevant field

Tools

SharePoint

Microsoft Teams

Data extraction tools

Job description

Internship For Contact Centre / Customer Care / Key Account Support

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

Customer Care

• Help with day-to-day tasks like responding to customer inquiries, updating trackers, and assisting with admin tasks.
• Work together with the Supervisors on process improvement or automation

Contact Centre

• Support non-voice operations and customer-related activities.
• Perform administrative tasks, including data extraction and report maintenance to facilitate management analysis and decision-making.
• Ensure data accuracy and perform regular data maintenance activities.
• Maintain and organize SharePoint and Microsoft Teams repositories, including periodic clean-up activities.
• Support Revenue Generation (Rev Gen) campaigns and booster initiatives.
• Contribute to GenAI and Global Virtual Assistant (GVA) projects, while driving continuous improvement and operational excellence initiatives.

Key Account

• Support customers by sending pre-alerts.
• Assist with administrative tasks.
• Perform data extraction and update reports to support management analysis.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

YOUR PROFILE

• Strong written and verbal English proficiency with the ability to draft clear responses.
• Empathy, patience, and a problem-solving mindset.
• Proficiency in Microsoft Office and Basic Analytical Skills.
• Willingness to learn quickly and adapt to a dynamic working environment.
• Ability to work collaboratively with cross‑functional teams and follow guidance.

OUR OFFER

• Great culture and colleagues.
• Strong career support in an international environment.
• Provide exposure to customer service operations, communication skills, and SLA management.
• Build a pool of potential future hires who already understand our processes.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

Time Definite

DHL Express Worldwide

DHL Express 9:00*, 10:30*, 12:00*

DHL Express Domestic

Same Day

Industry Solutions

Medical Express

Value Added Services

Extended Liability

DHL. Excellence simply delivered.

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘Can-Do’ attitude, delivers a truly world‑class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

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