Executive, Customer Operations

DHL Global Forwarding (Malaysia) Sdn Bhd; Subang Jaya; On-site; MYR 54,000 - 71,000; Full time

Job summary

DHL Global Forwarding (Malaysia) Sdn Bhd in Subang Jaya is seeking a logistics professional to deliver efficient, high-quality customer service across channels while driving process improvements in operations.

The role focuses on handling all day-to-day activities including ocean export shipments, documentation, carrier coordination, and invoicing with emphasis on accuracy, timely updates, and proactive communication with customers and partners.

Qualifications

• Diploma or degree in Logistics, Transportation or Business Studies.
• 2 years’ freight forwarding experience, especially ocean/sea freight.
• Excellent time management, communication and problem-solving skills.

Responsibilities

• Provide Total Service to value customers across channels.
• Handle day-to-day operations, especially ocean export shipments, from booking to invoicing.
• Advise clients on logistics processes and documentation.
• Arrange bookings, issue orders, and ensure accuracy and timeliness.
• Maintain data accuracy in systems and communicate with customers.
• Follow up shipments and ensure proactive communication with stakeholders.
• Maintain carrier and customer relationships and resolve issues.
• Provide shipment quotes and set up shipments as required.
• Prepare export declarations and update clients on clearance progress.
• Coordinate movement of shipments and track status for clients.
• Engage internal services and monitor portal usage for errors.
• Ensure billing tasks and COD processes are completed on time.
• Manage vendor performance and document service failures.

Skills

Customer service

Time management

Communication skills

Education

Diploma/degree in Logistics

Tools

Microsoft Office

GSC BP Portal

Job description

DHL Global Forwarding (Malaysia) Sdn Bhd 4.2 View all jobs

We are looking for a talent who can ensures efficient and high-quality customer serviceacross all channels while driving continuous process improvements and operational excellence. Analyze operational data, trends, and customer feedback to identify areas for improvement and optimize processes.

Job Responsibilities:

• Provide “Total Service” to our value customers.
• Handling all day-to-day operational activities, ocean export shipmentsfrom booking, documentation, transportation, custom brokerage until invoicing, completed of shipment files.
• Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
• Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
• Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
• Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
• Maintain relationships with carriers and customers. Provideexceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers (when necessary);
• Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements;
• Preparing and/or processing export declarations,including the required ‘electronic export information’, responsible to update respective clients on the clearance progress;
• Arranging transportation, empty delivery, pick up of cargo from and to exact location; Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement; monitoring to ensure a vendor picks up the cargo or delivers cargo. Planning container within the freetime;
• Operating according to our Standard Operation Procedures; as well Compliance to customer SOPs;
• Preparing and/or processing carrier Bills of Lading, Delivery Orders, legalization of documents or any other shipping documents; Issuing House Bills of Lading or equivalent documents accurate and timeliness;
• Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
• Preparing and/or ensure invoices are bill to customer, related party;
• Coordinating the movement of shipments between origin and destination;
• Tracking shipments and sending regular status reports to clients; Communicating the shipping status to customers;
• Engage GSC services and fully utilize, report any error in GSC BP Portal system;
• Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring;
• Manage vendor performance, recording service failure in monthly vendor management performance report;
• Any other job functions as delegated by his/her superior

We are expecting the incumbent to meet these requirements:

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain
• With minimum 2 years’ experience in freight forwarding industry especially in Ocean / Sea freight.
• It will be added advantage if you have previous experience dealing with customers.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located inSubang Jaya, USJ 25 .

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

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Logistics, Freight & Delivery Services 101-1,000 employees

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 550,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group.

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 550,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

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