Customer Service Representative - Mandarin Speaking

TP; Johor Bahru; On-site; MYR 21,000 - 27,000; Full time

Job summary

TP in Malaysia seeks a friendly customer support representative who loves talking to people and solving issues proactively. You will handle inquiries by phone, email and chat, turning customers into advocates.

Open to fresh graduates, you will work with product and pricing teams, maintain accurate data across platforms, and prioritize tasks to meet customer needs.

Qualifications

• Open to Fresh Graduates.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Fluent in Mandarin C1 Level.
• Basic English at B1 Level.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Mandarin

English

Communication

Multi-tasking

Education

Fresh Graduate

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Open to Fresh Graduates
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Fluent in Mandarin C1 Level
• Basic English at B1 Level
• Ability to multi-task, organize, and prioritize work