Executive, Corporate Services Inbound

AmBank; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

AmBank is seeking a customer service professional to handle inbound calls and emails from corporate and SME customers in KL. You will perform outbound follow-ups, troubleshoot service activations, and provide accurate information on bank products and services.

The role requires a recognized degree in any discipline, 1 year of contact centre experience preferred, and the ability to work shifts across multiple locations. English and Bahasa Malaysia are required, Mandarin is a plus.

Qualifications

• Customer service orientation is essential.
• Ability to work in shift hours and rotation.
• Fluency in English and Bahasa Malaysia; Mandarin an advantage.

Responsibilities

• Handle incoming calls and email inquiries from Corporate and SME customers.
• Perform outbound calls for follow ups, troubleshooting and service activation.
• Provide accurate information about bank products and services.
• Assist customers on financial and non-financial requests.
• Resolve issues to ensure customer satisfaction.
• Collaborate with internal units to resolve customer issues.
• Maintain complete records of customer interactions.
• Adhere to procedures and protect customer data.

Skills

Customer service

Team player

Analytical thinking

Problem solving

Education

Bachelor’s degree in any discipline

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle incoming calls and email inquiries from from Corporate and SME customers.

Perform outbound calls to Corporate and SME customers for any necessary follow ups, troubleshooting and service activation requests.

Provide accurate and timely information regarding the banks products and services

Assist customers on their financial and non-financial requests

Resolve customer issues efficiently, ensuring customer satisfaction

Collaborate with internal business units on resolving customers issues

Maintain complete and accurate records and information on customer interactions

Adhere to established procedures and policies

Protect customer data and maintain confidentiality

Job Requirements:

Recognized degree in any discipline preferably with 1 year working experience in Contact Centre environment.

Customer service-orientated.

Team player and fast learner

Analytical thinking and problem-solving skills

Proficient in English and Bahasa Malaysia, with Mandarin considered an advantage

Applicants should be Malaysian and willing to work on shift hours and rotation at multiple locations