Customer service Gaming Project - Mandarin speaker

Concentrix; Kuala Lumpur; On-site; MYR 31,000 - 42,000; Full time

Job summary

Concentrix in Malaysia is seeking a customer service professional to deliver service that meets contractual KPIs and to build strong customer relationships through attentive listening, empathy, and effective communication.

Ideal candidates have a high school diploma with up to six months of relevant experience, strong computer skills, and the ability to work in a fast-paced environment. The role requires flexible shift rotation and a customer-first mindset.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution using tools/resources.
• Listen attentively; demonstrate empathy while building rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services where appropriate.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Empathy

Active listening

Effective communication

Multitasking

Teamwork

Patience

Education

High school diploma

Tools

Call tracking database

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a customer service role focused on delivering service that meets contractual Key Performance Indicators (KPIs) and building strong customer relationships through attentive listening, empathy, and professional communication.

Key responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

About you

• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed (Working time 10am -7pm MYT Time)