Customer Service Representative – Native Mandarin Speaker | Malaysia

eTeam; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Multicultural environment

Career growth opportunities

Job summary

eTeam in Malaysia is seeking a Mandarin-speaking Customer Support Representative for an on-site, full-time role in Cyberjaya. You will handle Mandarin-speaking inquiries across voice, chat, and email, delivering professional resolutions and accurate information while upholding service quality.

We welcome fresh graduates with strong Mandarin and those with prior customer service experience. Join a dynamic, multicultural environment with training and growth opportunities.

Qualifications

• Fluent in Mandarin (spoken and written) and proficient in English.
• Experience in customer service, BPO, or contact center preferred.
• Fresh graduates with strong Mandarin skills welcome.
• Strong communication and interpersonal skills; customer-focused.

Responsibilities

• Provide high-quality customer support to Mandarin-speaking customers.
• Handle inquiries through Voice and Non-Voice channels.
• Support customers via Phone, Chat, and Email.
• Communicate professionally in Mandarin and English.
• Understand concerns and provide accurate resolutions.
• Troubleshoot and resolve issues efficiently.
• Maintain records of customer interactions.
• Ensure excellent customer service quality.
• Collaborate with internal teams to deliver a seamless experience.

Skills

Mandarin proficiency

English communication

Customer service experience

Fresh graduates welcome

Fast-paced environment

Job description

HIRING NOW | CUSTOMER SUPPORT REPRESENTATIVE – MANDARIN SPEAKER | MALAYSIA

Location: Malaysia

Employment Type: Full-Time

Workplace: On-site

Are you a Mandarin speaker looking for an opportunity to build an international career in Malaysia?

We are looking for talented and customer-focused professionals to join our growing Customer Support team in Cyberjaya. This is an exciting opportunity to work in a dynamic, international, and multicultural environment while developing your career in the Customer Experience industry.

WHY JOIN US?

• Work in a Dynamic and Multicultural Environment
• International Exposure and Professional Experience
• Comprehensive Training and Development
• Competitive Salary and Benefits
• Supportive and Professional Work Culture
• Opportunity to Build Your Career in Malaysia

YOUR ROLE

• Provide high-quality customer support to Mandarin-speaking customers
• Handle customer enquiries through Voice and/or Non-Voice channels
• Support customers via Phone, Chat, and Email
• Communicate professionally in Mandarin and English
• Understand customer concerns and provide accurate resolutions
• Troubleshoot and resolve customer issues efficientlyMaintain accurate records of customer interactions
• Ensure excellent customer satisfaction and service quality
• Collaborate with internal teams to deliver a seamless customer experience

WHO ARE WE LOOKING FOR?

• proficiency in Mandarin/Chinese, both spoken and written
• Good communication skills in English
• Candidates with Customer Service, Customer Support, BPO, Contact Centre, or Call Centre experience are preferred
• Fresh graduates with strong Mandarin communication skills are also welcome to apply
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Customer-focused and professional attitude
• Comfortable working in a fast-paced environment
• Willing to work on rotational shifts
• Open to working and building a career in Malaysia