Customer Service Representative (Mandarin Speaker Immediate Joiner)

Welsend Global Services; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

WELSEND MALAYSIA SDN BHD is seeking a Mandarin-speaking Customer Service Representative to join their Kuala Lumpur team on a full-time basis. You will be the frontline for customer interactions, providing support in Mandarin, resolving queries, and ensuring the highest standard of service.

Immediate joiners are preferred to contribute quickly to the organization. The role requires fluent Mandarin, English proficiency, and the ability to work effectively in a fast-paced environment, with

Qualifications

• Mandarin fluency is essential for the role.
• Experience in customer service or call centre preferred.
• Proficient in English for written and verbal communication.
• Strong communication, accuracy and attention to detail.

Responsibilities

• Handle incoming customer enquiries via phone, email, and other channels.
• Provide accurate information about products and services promptly.
• Resolve issues and escalate when necessary.
• Maintain detailed records of customer interactions in company systems.
• Identify feedback and suggest process improvements to relevant departments.
• Process requests with accuracy and attention to detail.
• Meet service quality targets and follow company policies.
• Collaborate with colleagues to support customer satisfaction.
• Engage with customers in Mandarin to understand needs.

Skills

Mandarin fluency

English proficiency

Customer service

Communication

Multitasking

Teamwork

Tools

CRM software

Databases

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

WELSEND MALAYSIA SDN BHD is a dynamic and growing organisation dedicated to delivering exceptional customer service across diverse markets. We pride ourselves on building strong relationships with our clients through professionalism, efficiency, and a commitment to excellence. Our team is composed of passionate individuals who are driven to make a positive impact in everything we do. We believe in fostering a supportive work environment where every team member can thrive and develop their career.

About the role

We are seeking a Customer Service Representative (Mandarin Speaker Immediate Joiner) to join our customer service team in Kuala Lumpur on a full-time basis. This is an excellent opportunity for a Mandarin-speaking professional who can start immediately and is eager to make an immediate contribution to our growing organisation. In this role, you will be the front line of our customer interactions, providing support, resolving queries, and ensuring every customer receives the highest standard of service. Your ability to communicate effectively in Mandarin will be crucial as you assist our diverse customer base and contribute to building lasting client relationships.

Key responsibilities

Handle incoming customer enquiries via telephone, email, and other communication channels with professionalism and courtesy

Provide accurate information about products and services, addressing customer questions and concerns promptly

Resolve customer issues and complaints in a professional manner, escalating matters when necessary

Maintain detailed and accurate records of all customer interactions using company systems

Identify and communicate customer feedback and suggestions to relevant departments for process improvement

Process customer requests, transactions, and documentation with accuracy and attention to detail

Achieve and maintain service quality targets and performance metrics as established by management

Follow company policies, procedures, and guidelines consistently to ensure compliance and quality standards

Collaborate effectively with colleagues and other departments to support customer satisfaction objectives

Engage with customers in Mandarin to ensure clear communication and understanding of their needs

What we're looking for

Fluent in Mandarin (both written and spoken) – this is essential for the role

Cantonese is an advantage

Proficiency in English for written and verbal communication

Previous experience in a customer service or call centre environment is preferred

Strong communication and interpersonal skills with the ability to remain calm and professional under pressure

Excellent problem-solving abilities and a customer-focused approach to resolving issues

Ability to multitask and manage multiple customer interactions simultaneously

Proficiency with computer systems, databases, and CRM software

Strong attention to detail and accuracy in record-keeping and data entry

Ability to work independently as well as part of a team

Flexibility to adapt to changing priorities and work schedules

A positive attitude and genuine enthusiasm for delivering excellent customer service