National Branch Leader: Growth, Service & Compliance

AFFIN Group; Segamat; On-site; MYR 120,000 - 180,000; Full time

Job summary

AFFIN Group is seeking a senior Branch Leader to oversee daily operations, drive sales, and ensure strict regulatory compliance across the branch network.

You will lead a high-performing team, coach staff, and maintain service excellence while managing risk and customer experience. The role requires strategic thinking, people development, and a strong focus on achieving monthly and annual targets.

Qualifications

• Experience in retail banking and customer-facing roles.
• Proven ability to lead branch teams and meet sales targets.
• Knowledge of banking products, AML/CFT and regulatory guidelines.
• Strong interpersonal and communication skills, with customer focus.

Responsibilities

• Lead and manage day-to-day branch operations in line with policies and regulators.
• Drive sales growth across core products and business referrals.
• Oversee compliance, internal controls, and risk management within the branch.
• Coordinate with BCM, BUCO and CLO roles to ensure continuity and safety.
• Foster a culture of service excellence and timely customer responses.

Skills

Retail banking

Branch leadership

Sales leadership

Regulatory knowledge

Customer service

Risk management

Job description

AFFIN Group is seeking a senior Branch Leader to oversee daily operations, drive sales, and ensure strict regulatory compliance across the branch network.

You will lead a high-performing team, coach staff, and maintain service excellence while managing risk and customer experience. The role requires strategic thinking, people development, and a strong focus on achieving monthly and annual targets.