Branch Growth & Operations Manager

AFFIN Group; Sarawak; On-site; MYR 72,000 - 110,000; Full time

Job summary

AFFIN Group is seeking an experienced Branch Manager to lead daily operations, supervise branch personnel, and ensure efficient service delivery at the frontline. You will be accountable for branch sales turnover and profitability, with a focus on cost management and peak performance.

In this role you will oversee governance, compliance, risk controls, and customer service standards, drive audits and staff development, and coordinate with head office for strategic initiatives.

Responsibilities

• Lead daily branch operations and supervise branch personnel to ensure efficient service delivery.
• Drive and achieve branch sales targets and profitability, with focus on cost management.
• Ensure compliance with regulatory requirements, audits, and internal control procedures.
• Coordinate staff training, performance management, and succession planning.
• Oversee customer service standards, response times, and SLA adherence.
• Act as BCM Coordinator, BUCO Representative, CLO and OSH coordinator as required.

Job description

AFFIN Group is seeking an experienced Branch Manager to lead daily operations, supervise branch personnel, and ensure efficient service delivery at the frontline. You will be accountable for branch sales turnover and profitability, with a focus on cost management and peak performance.

In this role you will oversee governance, compliance, risk controls, and customer service standards, drive audits and staff development, and coordinate with head office for strategic initiatives.