Branch Growth Leader - Sales, Service & Compliance

AFFIN Group; Raub; On-site; MYR 89,000 - 156,000; Full time

Benefits offered by this job

Training / coaching

CSR activities

Safe premises and security

Job summary

AFFIN Group invites applications for a Branch Manager role to lead branch operations, achieve sales targets, and ensure regulatory compliance. You will oversee staff performance, drive customer service excellence, and participate in risk and continuity planning.

The position emphasizes leadership, training, and collaboration across departments to maximize profitability and service quality in daily branch activities.

Qualifications

• Experience in branch operations and financial targets.
• Strong leadership and people management skills.
• Familiarity with regulatory guidelines and audits.

Responsibilities

• Drive and achieve overall Branch Sales Target.
• Oversee branch operations and staff to ensure efficient day-to-day running.
• Ensure compliance with regulatory/statutory requirements and internal controls.
• Coordinate training, coaching, and performance appraisals for branch staff.
• Respond to customer inquiries and resolve issues within service standards (SLA).
• Support BCM coordination, business continuity exercises, and risk management.

Job description

AFFIN Group invites applications for a Branch Manager role to lead branch operations, achieve sales targets, and ensure regulatory compliance. You will oversee staff performance, drive customer service excellence, and participate in risk and continuity planning.

The position emphasizes leadership, training, and collaboration across departments to maximize profitability and service quality in daily branch activities.