Branch Growth Leader: Sales, Ops & Compliance

AFFIN Group; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

AFFIN Group in Kuala Lumpur is seeking a senior leader to inspire a high‑performing branch team, drive sales growth, and ensure strict regulatory compliance across branch operations. The role requires strategic leadership, operational discipline, and a passion for developing people, with responsibility for customer service excellence and risk management.

Candidates should have at least 5 years in retail banking, with 2 in leadership, and a proven track record in sales, product knowledge, and

Formación

• Minimum 5 years in retail banking with at least 2 years in a branch leadership or supervisory role.
• Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT).
• Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.
• Excellent interpersonal and communication skills, with strong customer service orientation.
• Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter.

Responsabilidades

• Lead branch sales across deposits, investments, loans, bancassurance, credit cards, and business referrals.
• Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
• Lead day-to-day branch operations in strict adherence to bank policies and regulatory requirements.
• Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.
• Maintain audit outcomes by proactively resolving findings and ensuring timely report submissions.
• Serve in key oversight roles, including BCM Coordinator, BUCO Representative, CLO and OSHA Coordinator.
• Foster a culture of compliance through coaching, reminders, and risk awareness.
• Ensure efficient, high-quality customer service in line with SLA standards.
• Address and resolve customer complaints promptly and professionally.

Conocimientos

Retail banking

Branch leadership

Sales performance

Customer service

Regulatory & compliance knowledge

Analytical skills

Risk management

Interpersonal communication

Descripción del empleo

AFFIN Group in Kuala Lumpur is seeking a senior leader to inspire a high‑performing branch team, drive sales growth, and ensure strict regulatory compliance across branch operations. The role requires strategic leadership, operational discipline, and a passion for developing people, with responsibility for customer service excellence and risk management.

Candidates should have at least 5 years in retail banking, with 2 in leadership, and a proven track record in sales, product knowledge, and