Nationwide Branch Leader: Growth, Service & Compliance

AFFIN Group; Genting Highlands; On-site; MYR 120,000 - 180,000; Full time

Job summary

AFFIN Group is seeking a dynamic Branch Leader to drive performance, ensure compliance, and deliver superior customer service across all branch operations. The role demands strategic leadership, operational discipline, and a passion for developing people.

Ideal candidates will have 5+ years in retail banking with leadership experience, strong product knowledge, and a proven track record in sales and risk management.

Qualifications

• Minimum 5 years in retail banking with at least 2 years in a branch leadership or supervisory role.
• Strong knowledge of banking products and regulatory frameworks (BNM, AML/CFT, etc.).
• Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams.
• Excellent interpersonal and communication skills with strong customer service orientation.
• Analytical and detail-oriented with sound decision-making and risk/compliance focus.
• Candidates currently in Sales Team Lead/Manager roles are encouraged to apply.

Responsibilities

• Lead day-to-day branch operations in adherence to Bank policies and regulatory requirements.
• Lead overall branch sales across key products including deposits, loans, investments, and cards.
• Maintain strong audit outcomes and timely reporting by resolving findings.
• Oversee BCM, BUCO, CLO and OSHA coordination and risk oversight.
• Foster a culture of compliance through coaching and proactive risk awareness.
• Ensure efficient, high-quality customer service aligned with SLA standards and prompt issue resolution.

Skills

Retail banking leadership

Sales performance management

Regulatory compliance

Customer service excellence

Team leadership

Job description

AFFIN Group is seeking a dynamic Branch Leader to drive performance, ensure compliance, and deliver superior customer service across all branch operations. The role demands strategic leadership, operational discipline, and a passion for developing people.

Ideal candidates will have 5+ years in retail banking with leadership experience, strong product knowledge, and a proven track record in sales and risk management.