Multilingual Live Chat Agent (Mandarin/English/Bahasa)

Dc Multimedia; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

DC Multimedia in Malaysia seeks a Live Chat Customer Service Executive to assist customers through online chat platforms, delivering accurate information and timely resolutions while upholding branding and KPIs.

The role requires multilingual proficiency (English, Mandarin, Bahasa Melayu) and the ability to manage multiple chats with a polite, professional tone. Shift work and collaboration with the team are expected.

Qualifications

• Proficient in English, Chinese, and Bahasa Melayu (written).
• Able to communicate in a polite, semi-formal, and professional tone.
• Strong typing skills with good grammar and spelling.
• Capable of handling multiple live chat sessions simultaneously.

Responsibilities

• Provide high-quality customer support via live chat and other online platforms in a timely and professional manner.
• Handle customer inquiries, identify issues, and deliver effective resolutions in accordance with company policies, SOPs, and compliance guidelines.
• De-escalate challenging situations calmly and escalate complex cases to the relevant departments when necessary.
• Maintain accurate and up-to-date records of customer interactions and case resolutions in the system.
• Maintain a professional, polite, and positive tone in all customer interactions to uphold the company’s brand image.
• Collaborate closely with team leaders and colleagues to ensure smooth daily operations and service continuity.
• Meet and maintain performance KPIs, including response time, accuracy, and service quality.
• Assist with ad-hoc tasks assigned by the Team Leader or Management as required.

Skills

English

Mandarin

Bahasa Melayu

Typing

Communication

Job description

DC Multimedia in Malaysia seeks a Live Chat Customer Service Executive to assist customers through online chat platforms, delivering accurate information and timely resolutions while upholding branding and KPIs.

The role requires multilingual proficiency (English, Mandarin, Bahasa Melayu) and the ability to manage multiple chats with a polite, professional tone. Shift work and collaboration with the team are expected.