Live Chat ,Customer Service (Mandarin Speaker)

DC Multimedia; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

DC Multimedia in Malaysia seeks a Live Chat Customer Service Executive to assist customers through online chat platforms, delivering accurate information and timely resolutions while upholding branding and KPIs.

The role requires multilingual proficiency (English, Mandarin, Bahasa Melayu) and the ability to manage multiple chats with a polite, professional tone. Shift work and collaboration with the team are expected.

Qualifications

• Proficient in English, Chinese, and Bahasa Melayu (written).
• Able to communicate in a polite, semi-formal, and professional tone.
• Strong typing skills with good grammar and spelling.
• Capable of handling multiple live chat sessions simultaneously.

Responsibilities

• Provide high-quality customer support via live chat and other online platforms in a timely and professional manner.
• Handle customer inquiries, identify issues, and deliver effective resolutions in accordance with company policies, SOPs, and compliance guidelines.
• De-escalate challenging situations calmly and escalate complex cases to the relevant departments when necessary.
• Maintain accurate and up-to-date records of customer interactions and case resolutions in the system.
• Maintain a professional, polite, and positive tone in all customer interactions to uphold the company’s brand image.
• Collaborate closely with team leaders and colleagues to ensure smooth daily operations and service continuity.
• Meet and maintain performance KPIs, including response time, accuracy, and service quality.
• Assist with ad-hoc tasks assigned by the Team Leader or Management as required.

Skills

English

Mandarin

Bahasa Melayu

Typing

Communication

Job description

Live Chat ,Customer Service (Mandarin Speaker)

We are seeking a dedicated and professional Live Chat Customer Service Executive to support customers through online chat platforms. This role focuses on delivering accurate information, resolving issues efficiently, and maintaining a positive and professional brand image while meeting service KPIs.

Key Responsibilities & Authority

Provide high-quality customer support via live chat and other online platforms in a timely and professional manner.

Handle customer inquiries, identify issues, and deliver effective resolutions in accordance with company policies, SOPs, and compliance guidelines.

De-escalate challenging situations calmly and escalated complex cases to the relevant departments when necessary.

Maintain accurate and up-to-date records of customer interactions and case resolutions in the system.

Maintain a professional, polite, and positive tone in all customer interactions to uphold the company’s brand image.

Collaborate closely with team leaders and colleagues to ensure smooth daily operations and service continuity.

Meet and maintain performance KPIs, including response time, accuracy, and service quality.

Assist with ad-hoc tasks assigned by the Team Leader or Management as required.

Requirements

Proficient in English, Chinese, and Bahasa Melayu (written).

Able to communicate in a polite, semi-formal, and professional tone.

Strong typing skills with good grammar and spelling.

Capable of handling multiple live chat sessions simultaneously.

Patient, calm, and able to manage difficult customers professionally.

Basic computer literacy.

Willing to work in shifts, including weekends and public holidays.

DC Multimedia is a new-age corporation that specializes in digital marketing and advertising with services that incorporate targeted and resulted driven, agency with best experience as well as holistic brand advocating.

DC Multimedia also is backed with a strong corporate background of vast resource and a rich talent pool, empowering us to render the best and most professional services to our client that are driven by data analytics and concrete results to help them achieve goals and business growth ultimately .

Our rich experience and wide spectrum of expertise allows us to position ourselves as one of the best telemarketing and customer service solution providers in the region.

DC Multimedia is a new-age corporation that specializes in digital marketing and advertising with services that incorporate targeted and resulted driven, agency with best experience as well as holistic brand advocating.

DC Multimedia also is backed with a strong corporate background of vast resource and a rich talent pool, empowering us to render the best and most professional services to our client that are driven by data analytics and concrete results to help them achieve goals and business growth ultimately .

Our rich experience and wide spectrum of expertise allows us to position ourselves as one of the best telemarketing and customer service solution providers in the region.

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