Bilingual Customer Service Executive - Mandarin/English

TTUKoffer; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

TTUKoffer in Kuala Lumpur is seeking a Customer Service Executive to support inquiries across pre-sale, in-sale, and post-sale stages. The role requires clear communication in English, with Mandarin a plus, and a passion for helping customers.

You will handle email and live chat inquiries, follow internal procedures, record data accurately, and assist in customer satisfaction initiatives. The position involves rotating shifts including evenings, and you will work with a friendly,

Qualifications

• Strong communication and problem-solving abilities.
• Working proficiency in English; Mandarin skills preferred.
• Willing to work rotational shifts, including evening shifts.
• Responsible, customer-focused, and a strong team player.
• Proactive in communication, able to identify issues, and continuously improve workflows.
• Proficient in Microsoft Word, Excel, and other office tools.
• Prior telecom or customer service center experience is an advantage.

Responsibilities

• Respond to customer inquiries via email and live chat across different service stages.
• Follow internal procedures to manage customer feedback using the customer service system and knowledge base.
• Record customer service data accurately and assist in customer satisfaction improvement initiatives.
• Support additional customer service tasks as assigned by the supervisor.

Skills

Communication skills

Problem-solving

English language proficiency

Mandarin language proficiency

Team player

Customer service mindset

Workflow improvement

Tools

Microsoft Word

Microsoft Excel

Job description

TTUKoffer in Kuala Lumpur is seeking a Customer Service Executive to support inquiries across pre-sale, in-sale, and post-sale stages. The role requires clear communication in English, with Mandarin a plus, and a passion for helping customers.

You will handle email and live chat inquiries, follow internal procedures, record data accurately, and assist in customer satisfaction initiatives. The position involves rotating shifts including evenings, and you will work with a friendly,