Mandarin Email & Chat Support Specialist (Non-Voice)

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Language allowance

Performance incentives

Career growth opportunities

Medical benefits

Annual leave

Modern office in GTower

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Mandarin-speaking Non-Voice Customer Support Representative to assist customers via live chat and email, without on-call duties. You will provide timely, accurate, and professional support in Mandarin and English to ensure an outstanding customer experience.

Based at GTower, Ampang Park, KL, you may work rotational shifts including weekends and public holidays. Fresh graduates are welcome; language allowances, incentives, career growth, and medical

Qualifications

• Mandarin reading, writing and speaking fluency.
• English communication ability.
• SPM, Diploma or Degree qualification.
• Fresh graduates are encouraged to apply.
• Experience in customer service, email, or chat is an advantage.
• Strong written communication and typing skills.
• Able to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries via live chat and email in Mandarin and English.
• Resolve issues while maintaining high service quality.
• Investigate and troubleshoot using internal systems and knowledge bases.
• Escalate complex cases to relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Meet productivity, quality, and customer satisfaction targets.
• Stay updated with product knowledge, policies, and process changes.

Skills

Mandarin fluency

English communication

Typing skills

Teamwork

Education

SPM / Diploma / Degree

Job description

Teleperformance Malaysia Sdn Bhd is seeking a Mandarin-speaking Non-Voice Customer Support Representative to assist customers via live chat and email, without on-call duties. You will provide timely, accurate, and professional support in Mandarin and English to ensure an outstanding customer experience.

Based at GTower, Ampang Park, KL, you may work rotational shifts including weekends and public holidays. Fresh graduates are welcome; language allowances, incentives, career growth, and medical