Mandarin Live Chat Support Pro — Remote

Emapta; Kuala Lumpur; Remote; MYR 31,000 - 47,000; Full time

Benefits offered by this job

15 days annual leave

Work from home

Upskilling via Emapta Academy

Diverse work environment

Job summary

Emapta is hiring a Mandarin Live Chat Customer Support Specialist to work from home in Malaysia. You will handle live chat, email, and phone inquiries for international customers, navigating the platform and resolving issues with accuracy and professionalism.

The role requires Mandarin fluency, strong English communication, and at least 1 year of live chat experience. A diploma or higher is preferred, with CRM/ticketing tool familiarity. 15 days leave and ongoing upskilling are offered.

Qualifications

• Diploma, Bachelor's degree, or higher qualification required.
• Advanced proficiency in Mandarin with good English communication skills.
• At least 1 year of hands-on live chat customer service experience.
• Experience in BPO or digital customer support environments preferred.
• Familiarity with CRM systems and ticketing software.

Responsibilities

• Provide professional customer support through live chat, email, and phone with timely resolutions.
• Assist customers with account inquiries, platform navigation, and basic technical concerns.
• Explain platform features and service procedures clearly and accurately.
• Escalate complex issues to internal teams and monitor case progress to resolution.
• Maintain accurate documentation of interactions using CRM/support systems.

Skills

Mandarin language

English language

Customer service

Multitasking

Communication

Education

Diploma or Bachelor's degree

Tools

CRM systems

Ticketing software

Job description

Emapta is hiring a Mandarin Live Chat Customer Support Specialist to work from home in Malaysia. You will handle live chat, email, and phone inquiries for international customers, navigating the platform and resolving issues with accuracy and professionalism.

The role requires Mandarin fluency, strong English communication, and at least 1 year of live chat experience. A diploma or higher is preferred, with CRM/ticketing tool familiarity. 15 days leave and ongoing upskilling are offered.