Multilingual Customer Service Executive – English & Mandarin

Private Advertiser; Kuching; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Annual leave and sick leave

Training provided for customer support

Friendly and supportive working env.

Job summary

Private Advertiser is hiring a Customer Service Executive in Kuching to handle customer inquiries via live chat, messaging, and email, providing helpful information and ensuring a positive customer experience.

You will record interactions, update customer records, follow up on issues, and coordinate with internal teams to resolve matters. Fresh graduates are welcome, with training provided and a friendly, supportive working environment in Kuching.

Qualifications

• Excellent English and Mandarin language skills.
• Good communication and customer-service mindset.
• Patient, responsible and customer-oriented.
• Basic computer skills and familiarity with chat tools.
• Based in Kuching or willing to work there.
• Fresh graduates encouraged to apply.

Responsibilities

• Respond to customer inquiries via live chat, messaging platforms, or email.
• Provide accurate information and assist customers with their questions.
• Follow up on customer issues and ensure timely resolution.
• Record and update customer information when necessary.
• Coordinate with internal teams to resolve customer-related matters.
• Maintain a professional and friendly communication tone at all times.

Skills

Communication skills

Bilingual English/Mandarin

Patience

Basic computer skills

Tools

Chat tools

Job description

Private Advertiser is hiring a Customer Service Executive in Kuching to handle customer inquiries via live chat, messaging, and email, providing helpful information and ensuring a positive customer experience.

You will record interactions, update customer records, follow up on issues, and coordinate with internal teams to resolve matters. Fresh graduates are welcome, with training provided and a friendly, supportive working environment in Kuching.