Remote Multilingual Chat Support (Chinese/English/Malay)

UpGrowth HR Sdn. Bhd.; Kuala Lumpur; À distance; MYR 27 000 - 42 000; Plein temps

Résumé du poste

UpGrowth HR Sdn. Bhd. is seeking a remote Live Chat/WhatsApp customer support associate. You will handle chats, resolve inquiries, and perform daily tasks with a focus on data privacy and accuracy.

Applicants must work in morning and night shifts, have a private room and a PC/Laptop, and communicate in Chinese, English, and Malay. No phone calls are involved, and training will be provided.

Qualifications

• Must communicate verbally in Chinese.
• Can understand & write in English, Chinese, and Malay.
• Have basic PC/Laptop operation.
• Have basic Excel/Word knowledge.
• Able to handle repetitive tasks.
• Fast typing speed.

Responsabilités

• Handle Livechat/WhatsApp to chat with customers (no phone calls) and some daily tasks.
• Reliable and trustworthy in handling customer information and resolving inquiries professionally.
• Able to handle a high volume of customer interactions while maintaining accuracy, efficiency and quality service.
• Responsible and accountable for customer issues, follow-ups, and service outcomes.
• Disciplined in following SOPs guidelines to ensure consistent customer experience.
• Good team collaboration with other departments.
• Willingness to learn new systems, tools, and methods for continuous improvement.

Connaissances

Chinese language proficiency

Multilingual writing ability

Fast typing speed

Team collaboration

Outils

Excel

Word

Description du poste

UpGrowth HR Sdn. Bhd. is seeking a remote Live Chat/WhatsApp customer support associate. You will handle chats, resolve inquiries, and perform daily tasks with a focus on data privacy and accuracy.

Applicants must work in morning and night shifts, have a private room and a PC/Laptop, and communicate in Chinese, English, and Malay. No phone calls are involved, and training will be provided.