Mandarin-Speaking Customer Support (Live Chat & Email)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Customer Service representative for live chat and email support. The role includes responding to enquiries, managing escalations, and ensuring customer satisfaction. Candidates should have at least SPM, preferably with customer service experience, and fluency in Mandarin is preferred as the position deals with Mandarin-speaking clients. The salary ranges from RM3500 to RM5000, and the position requires working in rotational shifts.

Qualifications

• Minimum SPM required.
• Preferred experience in customer service.
• Fresh graduates with Diploma/Degree welcome.

Responsibilities

• Understand customer enquiries and respond via applicable channels.
• Manage customer escalations and ensure they are tracked.
• Provide a high level of professionalism and competent customer service.

Skills

Customer Service Orientation

Effective Communication

Fluency in Mandarin

Education

Diploma or Degree

Min SPM

Job description

A recruitment agency in Kuala Lumpur is seeking a Customer Service representative for live chat and email support. The role includes responding to enquiries, managing escalations, and ensuring customer satisfaction. Candidates should have at least SPM, preferably with customer service experience, and fluency in Mandarin is preferred as the position deals with Mandarin-speaking clients. The salary ranges from RM3500 to RM5000, and the position requires working in rotational shifts.