Customer Service Pro (Voice/Chat/Email) – Relocate to Kedah

SummitNext Technologies Sdn Bhd; Ipoh; Vor Ort; MYR 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Base salary RM2,000

KPI incentive up to RM250/month

OT opportunities

Zusammenfassung

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to join our Ipoh-originating team who will relocate to NCity, Sungai Petani, Kedah.

This office-based, full-time role requires rotating shifts, including weekends and public holidays, with a base salary of RM2,000 per month and an incentive up to RM250 based on performance. Responsibilities include handling inquiries via chat/phone, resolving order-related issues, and maintaining quality service while protecting customer

Qualifikationen

• Minimum SPM qualification or equivalent.
• Willing to relocate to Sungai Petani, Kedah.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving skills with a customer-focused mindset.
• Able to handle customer inquiries professionally and work under pressure.
• Able to work on rotational shifts and rotational off days, including weekends and public holidays.
• Good attendance, discipline, and a positive attitude toward teamwork.
• Fresh graduates are welcome to apply; customer service experience is an added advantage.

Aufgaben

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Kenntnisse

Bahasa Malaysia

English

Customer service

Teamwork

Ausbildung

SPM or equivalent

Jobbeschreibung

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to join our Ipoh-originating team who will relocate to NCity, Sungai Petani, Kedah.

This office-based, full-time role requires rotating shifts, including weekends and public holidays, with a base salary of RM2,000 per month and an incentive up to RM250 based on performance. Responsibilities include handling inquiries via chat/phone, resolving order-related issues, and maintaining quality service while protecting customer