Customer Experience Specialist (Voice, Email & Live Chat)

SUMMITNEXT TECHNOLOGIES SDN. BHD.; Sungai Petani; Sur place; MYR 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

KPI incentive up to RM250/month

OT opportunities

Résumé du poste

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to handle voice, email, and live chat support from our Sungai Petani office.

The role is full-time with rotational shifts, including weekends and public holidays, and involves delivering high-quality service across multiple channels. You will resolve inquiries related to orders, payments, refunds, returns, and deliveries while adhering to company policies.

Qualifications

• Minimum SPM qualification or equivalent.
• Strong Bahasa Malaysia and English communication.
• Proficient computer skills and ability to use multiple systems.
• Fresh graduates are welcome to apply; customer service experience is an added advantage.

Responsabilités

• Handle customer inquiries via chat and/or phone.
• Assist customers with orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Connaissances

Communication skills

Customer service mindset

Adaptability

Teamwork

Formation

SPM or equivalent

Outils

MS Office

CRM systems

Description du poste

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to handle voice, email, and live chat support from our Sungai Petani office.

The role is full-time with rotational shifts, including weekends and public holidays, and involves delivering high-quality service across multiple channels. You will resolve inquiries related to orders, payments, refunds, returns, and deliveries while adhering to company policies.