Relocation-Ready Customer Service Executive (Voice/Chat/Email)

SummitNext Technologies Sdn Bhd; Sarawak; On-site; MYR 22,000 - 25,000; Full time

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to join our Sungai Petani, Kedah team. This office-based role requires relocation from Sarawak.

We offer a base salary of RM2,000 per month, with an incentive up to RM250 monthly and OT opportunities. The position is full-time, with five days per week and rotational shifts including weekends and public holidays. You will handle customer inquiries, assist with orders, payments, refunds, and deliveries, and maintain accurate

Qualifications

• Minimum SPM qualification or equivalent.
• Willing to relocate to Sungai Petani, Kedah.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving skills with a customer-focused mindset.
• Able to handle customer inquiries professionally and work under pressure.
• Able to work on rotational shifts and rotational off days, including weekends and public holidays.
• Good attendance, discipline, and a positive attitude toward teamwork.
• Fresh graduates are welcome to apply; customer service experience is an added advantage.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Bahasa Malaysia

English

Communication skills

Computer skills

Multitasking

Education

SPM or equivalent

Job description

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to join our Sungai Petani, Kedah team. This office-based role requires relocation from Sarawak.

We offer a base salary of RM2,000 per month, with an incentive up to RM250 monthly and OT opportunities. The position is full-time, with five days per week and rotational shifts including weekends and public holidays. You will handle customer inquiries, assist with orders, payments, refunds, and deliveries, and maintain accurate