Customer Service Executive — Voice, Email & Chat | Incentives

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

KPI Incentive up to RM250

OT opportunities

Job summary

SummitNext Technologies Sdn. Bhd. in Sungai Petani invites applications for a Customer Service Executive (Voice, Email, Live Chat).

This full-time, office-based role requires you to handle inquiries, assist with orders, payments, refunds and deliveries while maintaining quality service. You will work rotating shifts including weekends and public holidays, with a base salary of RM2,000 per month plus performance incentives up to RM250 monthly.

Qualifications

• SPM or equivalent required.
• Good Bahasa Malaysia and English communication.
• Proficient in using computer and navigating multiple systems.
• Fresh graduates welcome; customer service experience is a plus.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Bilingual: Bahasa Malaysia & English

Customer service orientation

Communication skills

Adaptability

Problem solving

Education

SPM or equivalent

Tools

CRM software

MS Office / computer skills

Job description

SummitNext Technologies Sdn. Bhd. in Sungai Petani invites applications for a Customer Service Executive (Voice, Email, Live Chat).

This full-time, office-based role requires you to handle inquiries, assist with orders, payments, refunds and deliveries while maintaining quality service. You will work rotating shifts including weekends and public holidays, with a base salary of RM2,000 per month plus performance incentives up to RM250 monthly.