Executive, IT Technical Support (Retail_F&B)

DKSH Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 78,000 - 112,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Executive, IT Administration Support to ensure reliable IT infrastructure across Famous Amos Malaysia outlets. The role focuses on maintaining POS systems, outlet connectivity, and data integration to support efficient sales operations.

Responsibilities include deploying POS terminals, monitoring outlet networks, coordinating data transfers with mall management, and developing back-end scripts with the MYIT team.

Qualifications

• Diploma in Information Technology or equivalent qualification.
• Minimum 2 years IT managerial experience.
• Knowledge of hardware components and networking fundamentals.
• Proficiency in Microsoft Office Suite.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent interpersonal and communication skills.
• Familiarity with office administration procedures.

Responsibilities

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution.
• Monitor and troubleshoot outlet network connections to maintain system uptime and operational continuity.
• Liaise with shopping mall management teams to facilitate sales data integration with their servers.
• Coordinate with the MYIT team to develop and implement back-end scripts for data transfer across networks to mall servers.
• Manage end-to-end tasks related to POS operations, performance, and issue resolution.
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies.
• Administrative duties including asset movement tracking, network billing and allocation, and interface status monitoring.

Skills

POS systems

Network troubleshooting

Analytical skills

Effective communication

Microsoft Office

Education

Diploma in Information Technology or equivalent

Job description

Executive, IT Technical Support (Retail_F&B)

The Executive, IT Administration Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets (Famous Amos Malaysia). This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

What You Will Deliver

Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution

Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity

Liaise with shopping mall management teams to facilitate sales data integration with their respective servers

Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers

Manage end-to-end tasks related to POS operations, performance, and issue resolution

Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies

Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

What You Bring

Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification

Minimum 2 years of IT experience in a managerial capacity

Foundational knowledge of hardware components and networking principles

Proficiency in Microsoft Office Suite

Strong analytical capabilities with a high level of accuracy and attention to detail

Ability to manage multiple priorities effectively in a dynamic and fast-paced environment

Excellent interpersonal and communication skills

Familiarity with office administration procedures

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have experience using point of sale (POS) software?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a POS Hardware Support Technician?
• How many years' experience do you have as a CCTV Service Technician?

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

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