IT Support/ IT Technician

SkyGate Integration Sdn. Bhd.; Seberang Perai; On-site; MYR 33,000 - 56,000; Full time

Job summary

SkyGate Integration Sdn. Bhd. is seeking an IT Support and Help Desk professional to provide first-level technical assistance across the organization and multiple locations in Malaysia.

You will handle help desk tickets, support hardware, software, networking, printers, and email, and assist with IT operations. Travel to branches as needed while maintaining documentation and following security guidelines.

Qualifications

• Diploma or degree in IT, CS, or related field preferred.
• Fresh graduates may be considered; prior IT support experience is an advantage.
• Basic knowledge of Windows OS, Microsoft Office, email, printers, and business apps.
• Basic networking knowledge: LAN, Wi‑Fi, IP addresses, routers, switches.
• Ability to troubleshoot hardware and software issues.
• Good communication and interpersonal skills.
• Able to work independently and in a team; organized and learning-oriented.

Responsibilities

• Respond to help desk tickets in a timely and professional manner.
• Provide first-level technical support to users for hardware, software, network, printer, email, and system issues.
• Troubleshoot, diagnose, and resolve common IT problems.
• Escalate unresolved issues to IT Manager or relevant team.
• Follow up with users to ensure issues are resolved.
• Prepare, update, and maintain IT documentation and logs.
• Assist in software installation, configuration, testing, and deployment.
• Travel to branches or locations to provide IT support.
• Assist IT Manager with tasks, projects, and daily operations.
• Follow IT policies, security procedures, and company guidelines.

Skills

Windows OS basics

Microsoft Office

Email systems

Printers

Business applications

Networking basics

Troubleshooting

Communication

Teamwork

Education

Diploma/Degree in IT or related field

Job description

This is an IT Support and Help Desk role providing first-level technical support to users and assisting with IT operations across the organization and multiple locations.

Key responsibilities

Respond to help desk tickets in a timely and professional manner

Provide first-level technical support to users for hardware, software, network, printer, email, and system-related issues

Troubleshoot, diagnose, and resolve common IT problems

Escalate unresolved or complex issues to the IT Manager or relevant support team

Follow up with users to ensure issues are resolved properly

Prepare, update, and maintain IT documentation, including user guides, asset records, system procedures, troubleshooting steps, and support logs

Assist in software installation, configuration, testing, and deployment

Travel to company branches or other locations when required to provide IT support

Assist the IT Manager with assigned tasks, projects, and daily IT operations

Follow IT policies, security procedures, and company guidelines

About you

Diploma or degree in Information Technology, Computer Science, Computer Engineering, or a related field (Preferred)

Fresh graduates may be considered, but prior experience in IT support or help desk support is an advantage

Basic knowledge of Windows operating systems, Microsoft Office, email systems, printers, and common business applications

Basic understanding of networking, including LAN, Wi-Fi, IP addresses, routers, and switches

Ability to troubleshoot hardware and software issues

Good communication and interpersonal skills

Able to work independently and as part of a team

Responsible, organized, and willing to learn

Able to manage multiple tasks and prioritize support requests

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Information Technology Technician?
• Which of the following types of qualifications do you have?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?