MIS Manager/Assistant Manager – ERP/POS Systems Support

Private Advertiser; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Private Advertiser is seeking an MIS Manager/Assistant Manager to lead a small IT team supporting ERP and POS systems across multiple outlets in Malaysia. You will ensure reliable daily operations, perform hands-on troubleshooting, and drive system improvements.

The role requires strong SQL skills, experience with Microsoft ERP/Retail POS, and a track record in managing retail IT environments. A Diploma or Degree in IT is required, with leadership and communication skills essential.

Qualifications

• Diploma or Degree in IT or related field.
• 5+ years’ experience in Microsoft ERP system/Retail POS system.
• Strong SQL and reporting skills.
• Experience supporting multi-outlet retail operations.
• Team leadership and good communication skills.
• Experience in Web development using .Net and SQL Server is a great advantage.

Responsibilities

• Lead and manage the IT team to deliver effective local systems support.
• Oversee and support the daily operation of ERP and POS systems, ensuring reliability, data accuracy and smooth system operations across retail outlets.
• Provide technical guidance and troubleshooting for ERP/POS applications/other systems and related IT infrastructure.
• Use SQL scripts to extract, analyse, and process sales and operational data for business reporting.
• Collaborate with business users to understand requirements, document needs, and implement
• Develop and maintain system documentation and user manuals; conduct user training as needed.
• Monitor and address security threats and vulnerabilities associated with changing technologies.
• Ensure robust backup systems and network security protocols are in place.

Skills

SQL

ERP systems

Retail POS

Team leadership

Communication

Web development (.NET)

Education

Diploma or Degree in IT or related field

Tools

SQL Server

.NET

Job description

MIS Manager/Assistant Manager – ERP/POS Systems Support

The MIS Manager will lead a small, agile IT team dedicated to supporting the organization’s ERP and POS systems, ensuring seamless daily operations. This role requires hands-on technical expertise, a proactive approach to problem-solving, and a strong focus on operational excellence.

Key Responsibilities

• Lead and manage the IT team to deliver effective local systems support.
• Oversee and support the daily operation of ERP and POS systems, ensuring reliability, data accuracy and smooth system operations across retail outlets.
• Provide technical guidance and troubleshooting for ERP/POS applications/other systems and related IT infrastructure.
• Use SQL scripts to extract, analyse, and process sales and operational data for business reporting.
• Collaborate with business users to understand requirements, document needs, and implement
• Develop and maintain system documentation and user manuals; conduct user training as needed.
• Monitor and address security threats and vulnerabilities associated with changing technologies.
• Ensure robust backup systems and network security protocols are in place.

Requirements

• Diploma or Degree in IT or related field.
• 5+ years’ experience in Microsoft ERP system/Retail POS system.
• Strong SQL and reporting skills.
• Experience supporting multi-outlet retail operations.
• Team leadership and good communication skills.
• Experience in Web development using . Net and SQL Server is a great advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Manager?
• How many years' experience do you have as a manager / team lead?
• Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
• How many years' experience do you have using SQL queries?
• How much notice are you required to give your current employer?

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