Member Experience & Front Desk Specialist

WORQ; Kuala Lumpur; On-site; MYR 33,000 - 54,000; Full time

Job summary

WORQ is seeking a friendly and organized Office Front Desk to be the welcoming face of our Kuala Lumpur coworking space. You will greet members, handle inquiries, manage mail and visits, and support daily operations to keep the workspace running smoothly.

You’ll collaborate with Outlet and Community teammates, assist with events, billing, and onboarding, and ensure a safe, engaging environment. Fluency in English is required; Mandarin/Malay is a plus.

Qualifications

• Friendly, reliable, and customer-focused.
• Detail-oriented with strong administrative skills.
• Able to multitask in a fast-paced environment.
• Fluent in English; Mandarin/Malay is a plus.

Responsibilities

• Serve as the first point of contact for members and guests, providing a warm and professional welcome.
• Handle calls, walk-ins, and emails with efficiency and friendliness.
• Manage visitor check-ins, mail, and deliveries.
• Learn members’ names and preferences to deliver a personalized experience.
• Maintain compliance with workplace health and safety standards.
• Assist with event logistics and setups.
• Support member onboarding and offboarding processes.
• Assist with member billing and basic payment follow-ups.

Skills

Customer service

Front desk

Multitasking

Administrative

Job description

WORQ is seeking a friendly and organized Office Front Desk to be the welcoming face of our Kuala Lumpur coworking space. You will greet members, handle inquiries, manage mail and visits, and support daily operations to keep the workspace running smoothly.

You’ll collaborate with Outlet and Community teammates, assist with events, billing, and onboarding, and ensure a safe, engaging environment. Fluency in English is required; Mandarin/Malay is a plus.