Premium Wellness Front Desk Concierge

Hirehub Group; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Hirehub Group in Kuala Lumpur is seeking a courteous front desk receptionist for our premium wellness centre in Bukit Jalil. You will welcome members, handle inquiries, manage bookings, and coordinate VIP arrivals to ensure a seamless experience.

The role requires fluent English and Bahasa Malaysia, six-day rotating shifts, and basic computer skills. You will process payments, update member records, and support events and promotional activities.

Qualifications

• Previous face-to-face customer service experience.
• Strong interpersonal, communication and telephone skills.
• Highly organised, composed under pressure and attentive to detail.
• Comfortable handling payments and financial transactions accurately.
• Competent with computers, appointment/booking systems and basic spreadsheets.
• Professional, polished and well presented.
• Fluent in English and Bahasa Malaysia.
• Six-day rotating schedule, including weekends.

Responsibilities

• Welcome members and guests, manage arrivals and departures, and ensure smooth handovers.
• Serve as main contact for premium members with personalised assistance.
• Manage appointment schedule including bookings, rescheduling and waitlists.
• Respond promptly to calls, WhatsApp, walk-ins and online enquiries.
• Record inquiries, identify leads and refer to membership team.
• Send appointment reminders and communicate pre-visit requirements.
• Coordinate member flow between consultation, treatment and recovery areas.
• Handle payments, deposits, receipts and invoices; reconcile daily cash.
• Keep member profiles and records up to date.
• Coordinate with doctors, nurses, therapists and consultants.
• Maintain a polished reception, lounge and member environment.
• Support VIP preparation and personalised support for VIPs.
• Manage initial customer complaints professionally and escalate when needed.
• Monitor front office supplies, displays, couriers and deliveries.

Skills

Face-to-face customer service

Interpersonal skills

Telephone skills

Organised

Attention to detail

Computer literacy

Tools

Appointment/booking systems

Basic spreadsheets

Job description

Hirehub Group in Kuala Lumpur is seeking a courteous front desk receptionist for our premium wellness centre in Bukit Jalil. You will welcome members, handle inquiries, manage bookings, and coordinate VIP arrivals to ensure a seamless experience.

The role requires fluent English and Bahasa Malaysia, six-day rotating shifts, and basic computer skills. You will process payments, update member records, and support events and promotional activities.