Office Front Desk (Coworking)

Incompleteness Theorem Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

WORQ, located in Kuala Lumpur, is seeking an Office Front Desk professional to greet members and guests, manage front desk operations, and maintain a professional workspace daily.

You will handle calls, emails, and walk-ins, ensure accurate visitor check-ins, and learn member preferences to deliver a personalized experience. The role blends hospitality, admin work, and customer service in a fast-paced coworking environment.

Qualifications

• Excellent communication and greeting skills.
• Ability to manage calls, walk-ins, and emails.
• Organized and detail-oriented with strong administrative capabilities.
• Fluent in English; Mandarin/Malay a plus.

Responsibilities

• Serve as the first point of contact for members and guests, providing a warm and professional welcome.
• Handle calls, walk-ins, and emails with efficiency and friendliness.
• Manage visitor check-ins, mail, and deliveries.
• Learn members’ names and preferences to deliver a personalized experience.
• Support daily workspace operations, including meeting rooms, pantry, and event area upkeep.

Skills

Front desk

Customer service

Administration

Hospitality

Job description

Basic Salary + Fixed Allowance + KPI Incentive

As an Office Front Desk, you’ll be the face of WORQ — greeting members and guests, managing front desk operations, and keeping the workspace running seamlessly every day. This role combines hospitality, office administration, and customer service. You’ll work closely with your teammates to ensure a professional, safe, and engaging environment for our members.

Serve as the first point of contact for members and guests, providing a warm and professional welcome.

Handle calls, walk-ins, and emails with efficiency and friendliness.

Manage visitor check-ins, mail, and deliveries.

Learn members’ names and preferences to deliver a personalized experience.

Office & Facility Operations

Support daily workspace operations, including meeting rooms, pantry, and event area upkeep.

Conduct daily maintenance and safety checks; report and coordinate any repairs or vendor issues.

Maintain compliance with workplace health and safety standards.

Assist with event logistics and setups.

Support member onboarding and offboarding processes.

Assist with member billing and basic payment follow-ups.

Update member and occupancy records accurately.

Work hand-in-hand with the Outlet and Community teammates to ensure smooth operations and outstanding member experience.

Support community and marketing initiatives when needed.

Support cross-department initiatives and assist with community engagement activities.

Assist with general ad hoc tasks as and when required.

Friendly, reliable, and customer-focused.

Detail-oriented with good administrative and organizational skills.

Able to multitask in a fast-paced environment.

Comfortable working independently while being a strong team player.

Fluent in English (Mandarin/Malay is a plus).

Why Join WORQ?

Career Growth: Gain broad exposure across community management, operations, and hospitality — with clear pathways to Outlet Management or Marketing/Events roles.

Vibrant Culture: Be part of a high-energy team that celebrates creativity, accountability, and connection.

Inspiring Workplace: Work in beautifully designed coworking spaces alongside startups, creators, and business leaders.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Are you available to work on weekends or public holidays, as and when required?
• Would you be willing to work at any WORQ locations in the Klang Valley?

Commercial & Industrial Property Management 51-100 employees

Who are we and why should you work here?

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Who are we and why should you work here?

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

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