Mandarin Customer Support Specialist – On-site KL

CB Talents; Selayang Municipal Council; On-site; MYR 33,000 - 61,000; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia is hiring Mandarin-speaking Customer Service Specialists to provide support for orders, delivery, payment, product information, and pre-orders. You will communicate primarily in Mandarin, with English used in a professional working environment.

This opportunity welcomes customers with experience and fresh graduates with relevant education who are eager to learn in a fast-paced international support environment.

Qualifications

• Mandarin proficiency at C1 level.
• English proficiency at B2 level for reading, writing, speaking and listening.
• Bachelor's, Diploma or equivalent qualification required.
• Minimum 6 months customer support experience preferred.
• Fresh graduates with relevant degree or diploma encouraged to apply.
• Experience in technical troubleshooting is a plus.
• Familiarity with smartphones, tablets, PCs or laptops.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates, payment information, product pre-orders and general questions.
• Assist customers with order status changes and delivery timeframes.
• Deliver professional, high-quality interactions according to client service standards.
• Meet standards for call quality reports, call audits and customer satisfaction.
• Maintain knowledge of client-supported products.

Skills

Mandarin C1

English B2

Customer support

Communication skills

Analytical thinking

Time management

Education

Bachelor's Diploma or equivalent

Tools

CRM systems

Job description

CB Talents in Kuala Lumpur, Malaysia is hiring Mandarin-speaking Customer Service Specialists to provide support for orders, delivery, payment, product information, and pre-orders. You will communicate primarily in Mandarin, with English used in a professional working environment.

This opportunity welcomes customers with experience and fresh graduates with relevant education who are eager to learn in a fast-paced international support environment.