Mandarin-Speaking Customer Support Specialist | On-site KL

CB Talents; Nilai; On-site; MYR 29,000 - 42,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists to support inquiries related to orders, delivery, payments, and product information in Kuala Lumpur, Malaysia. The role requires Mandarin fluency (C1) with strong English (B2) in a professional setting, and on-site work.

Open to customers with support experience or fresh graduates with relevant education. Training will be provided, with emphasis on technology products and high-quality customer interactions in a fast-paced

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced and high-demanding environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin (C1)

English (B2)

Customer support experience

Strong communication

Education

Bachelor's or Diploma in any field

Fresh graduates welcome

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists to support inquiries related to orders, delivery, payments, and product information in Kuala Lumpur, Malaysia. The role requires Mandarin fluency (C1) with strong English (B2) in a professional setting, and on-site work.

Open to customers with support experience or fresh graduates with relevant education. Training will be provided, with emphasis on technology products and high-quality customer interactions in a fast-paced