Mandarin Customer Support Specialist — On-site (KL)

CB Talents; Bandar Baru Bangi; On-site; MYR 39,000 - 58,000; Full time

Job summary

CB Talents in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Specialist to support inquiries related to orders, delivery, payments, and product information. You will primarily use Mandarin with English in a professional environment.

Open to fresh graduates with relevant education or candidates with customer support experience. On-site role, with coaching and growth in a fast-paced international support setting.

Qualifications

• Mandarin at C1 level; English at B2 level.
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months customer support experience preferred.
• Fresh graduates encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin language

English language

Customer service

Troubleshooting

Education

Bachelor's Degree / Diploma / equivalent

Tools

CRM systems

Job description

CB Talents in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Specialist to support inquiries related to orders, delivery, payments, and product information. You will primarily use Mandarin with English in a professional environment.

Open to fresh graduates with relevant education or candidates with customer support experience. On-site role, with coaching and growth in a fast-paced international support setting.