Mandarin-Speaking Customer Service Specialist (KL)

Cross Border Talents; Kuala Lumpur; On-site; MYR 42,000 - 50,000; Full time

Job summary

Cross Border Talents in Kuala Lumpur is seeking a Customer Service Specialist to support Mandarin-speaking clients and handle a range of inquiries to ensure a positive customer experience.

Fresh graduates are welcome; call centre experience is a bonus. Candidates should have a degree or diploma, at least 6 months in customer support, and strong technical troubleshooting abilities across mobile devices and PCs.

Qualifications

• Proficient in Mandarin at C1 level.
• English proficiency at B2 level (reading, writing, speaking, listening).
• Bachelor's Degree or Diploma or equivalent in any discipline.
• Minimum 6 months work experience in customer support (fresh grads with relevant degree/diploma welcomed).
• Experience in technical troubleshooting and resolving issues.

Responsibilities

• Provide comprehensive customer service support for inquiries related to orders, deliveries, payments, product pre-orders, pre-screening calls, and general questions.
• Deliver high-quality interactions, meeting call quality standards and customer satisfaction targets.
• Develop and maintain expertise in all Client Supported Products.
• Ensure innovation and quality in all customer interactions.
• Accurately capture required data in internal systems per training and procedures.
• Maintain awareness of the Client's strengths in the industry.
• Assist customers by answering queries about order status, changes, and delivery timeframes.

Skills

Mandarin C1

English B2

Customer support

Technical troubleshooting

Education

Bachelor's or Diploma

Job description

Cross Border Talents in Kuala Lumpur is seeking a Customer Service Specialist to support Mandarin-speaking clients and handle a range of inquiries to ensure a positive customer experience.

Fresh graduates are welcome; call centre experience is a bonus. Candidates should have a degree or diploma, at least 6 months in customer support, and strong technical troubleshooting abilities across mobile devices and PCs.