Mandarin Tech Support Specialist — Kuala Lumpur

Cross Border Talents; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Job summary

Cross Border Talents in Kuala Lumpur, Malaysia, seeks a Customer Service Specialist to support clients in Mandarin, handling post-order, delivery, payment, and general inquiries to ensure a positive experience.

The ideal candidate has Mandarin C1, English B2, a Bachelor’s Degree or Diploma, and at least 6 months in customer support with troubleshooting skills and familiarity with mobile devices and PCs; you will research and resolve issues across multiple systems.

Qualifications

• Mandarin level C1 proficiency.
• English level B2 proficiency (reading, writing, speaking, and aural comprehension).
• Bachelor's degree or diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support.
• Troubleshooting experience with technology is preferred.
• Familiarity with mobile devices and PCs.

Responsibilities

• Provide comprehensive customer service support for inquiries related to post-order, delivery, payment, product pre-orders, and general questions.
• Deliver high-caliber customer interactions, meeting client standards for call quality and satisfaction.
• Develop and maintain expertise in all Client Supported Products.
• Ensure innovation and quality in all customer interactions.
• Accurately capture required data elements in internal systems according to procedures.
• Assist customers by answering queries regarding order status, changes, and delivery timeframes.

Skills

Mandarin C1

English B2

Customer support

Education

Bachelor's Degree or Diploma

Job description

Cross Border Talents in Kuala Lumpur, Malaysia, seeks a Customer Service Specialist to support clients in Mandarin, handling post-order, delivery, payment, and general inquiries to ensure a positive experience.

The ideal candidate has Mandarin C1, English B2, a Bachelor’s Degree or Diploma, and at least 6 months in customer support with troubleshooting skills and familiarity with mobile devices and PCs; you will research and resolve issues across multiple systems.