Mandarin Customer Support Specialist - Onsite in KL

CB Talents SP; Rawang; On-site; MYR 33,480 - 61,380; Full time

Job summary

CB Talents SP is seeking Mandarin-speaking Customer Service Specialists to support inquiries about orders, deliveries, payments, and product information in Kuala Lumpur, Malaysia. The role requires Mandarin (C1) and English (B2) proficiency, and the ability to work on-site in a professional environment.

Fresh graduates are welcome to apply. Call center experience is not mandatory but advantageous. Strong communication, curiosity about technology, and willingness to be coached are highly valued.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin (C1)

English (B2)

Strong communication

Tech curiosity

Willingness to be coached

Analytical ability

Education

Bachelor's Degree / Diploma

Job description

CB Talents SP is seeking Mandarin-speaking Customer Service Specialists to support inquiries about orders, deliveries, payments, and product information in Kuala Lumpur, Malaysia. The role requires Mandarin (C1) and English (B2) proficiency, and the ability to work on-site in a professional environment.

Fresh graduates are welcome to apply. Call center experience is not mandatory but advantageous. Strong communication, curiosity about technology, and willingness to be coached are highly valued.