Mandarin-Speaking Admin & Customer Relations Assistant

1 Pavilion Property Consultancy Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 40,000; Full time

Job summary

1 Pavilion Property Consultancy Sdn Bhd is seeking an Administration Assistant- Customer Relationship to support pre-Vacant Possession processes and liaise with multiple parties. You will help inspect units before VP, prepare VP kits, and handle documentation with attention to detail.

The role requires a Diploma and at least two years of related experience, with Mandarin language ability essential for communicating with Mandarin-speaking clients.

Qualifications

• Minimum Diploma holder in any field.
• Must possess at least 2 years relevant experience.

Responsibilities

• Assist in pre-VP documentation and liaison with relevant parties.
• Assist in conducting pre-inspection on units before VP and ensure units are in excellent condition before VP.
• Preparation of VP kits, key pouches and ensure all VP forms are contained in VP kits.
• Act as support back-up for customer care coordinator team.
• Ensure all Defect Notification Form (DNF) received are organised and filed systematically for easy retrieval.
• Assist in coordinating and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during defects liability period.
• Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF.
• Ensure UAF are accurately recorded and signed off by relevant parties and data information are recorded and filed up to date.
• Maintain good tracking system to ensure complaints are attended to on urgent basis.
• Assist in office administration duties and staff attendance record.

Skills

Communication

Interpersonal skills

Organizational skills

Team player

Mandarin

Education

Diploma

Job description

1 Pavilion Property Consultancy Sdn Bhd is seeking an Administration Assistant- Customer Relationship to support pre-Vacant Possession processes and liaise with multiple parties. You will help inspect units before VP, prepare VP kits, and handle documentation with attention to detail.

The role requires a Diploma and at least two years of related experience, with Mandarin language ability essential for communicating with Mandarin-speaking clients.