Administration Assistant- Customer Relationship

1 Pavilion Property Consultancy Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 40,000; Full time

Job summary

1 Pavilion Property Consultancy Sdn Bhd is seeking an Administration Assistant- Customer Relationship to support pre-Vacant Possession processes and liaise with multiple parties. You will help inspect units before VP, prepare VP kits, and handle documentation with attention to detail.

The role requires a Diploma and at least two years of related experience, with Mandarin language ability essential for communicating with Mandarin-speaking clients.

Qualifications

• Minimum Diploma holder in any field.
• Must possess at least 2 years relevant experience.

Responsibilities

• Assist in pre-VP documentation and liaison with relevant parties.
• Assist in conducting pre-inspection on units before VP and ensure units are in excellent condition before VP.
• Preparation of VP kits, key pouches and ensure all VP forms are contained in VP kits.
• Act as support back-up for customer care coordinator team.
• Ensure all Defect Notification Form (DNF) received are organised and filed systematically for easy retrieval.
• Assist in coordinating and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during defects liability period.
• Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF.
• Ensure UAF are accurately recorded and signed off by relevant parties and data information are recorded and filed up to date.
• Maintain good tracking system to ensure complaints are attended to on urgent basis.
• Assist in office administration duties and staff attendance record.

Skills

Communication

Interpersonal skills

Organizational skills

Team player

Mandarin

Education

Diploma

Job description

Administration Assistant- Customer Relationship

Assist in pre-Vacant Possession (VP) documentation and liaison with relevant parties

Assist in conducting pre-inspection on units before VP and ensure units are in excellent condition before VP

Preparation of VP kits, key pouches and ensure all VP forms are contained in VP kits

Act as support back-up for customer care coordinator team

Ensure all Defect Notification Form (DNF) received are organised and filed systematically for easy retrieval

Assist in coordinating and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during defects liability period

Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF

Ensure UAF are accurately recorded and signed off by relevant parties and data information are recorded and filed up to date

Maintain good tracking system to ensure complaints are attended to on urgent basis

Assist in office administration duties and staff attendance record

Skills and Knowledge:

Good communication and interpersonal skills

Strong organizational abilities, with attention to detail

Pleasant personality

Team player with effective collaboration skills

Knowledge of Mandarin is essential to effectively communicate with Mandarin-speaking clients.

Requirements:

Minimum Diploma holder in any field

Must possess at least 2 years relevant experience

1 Pavilion Property Consultancy Sdn Bhd is a growing property and marketing consultancy specialized in

commercial and high-end residential properties. We provide full-fledged consultancy services including design development, marketing development and project sales and marketing.

1 Pavilion is managed by a group of dedicated professionals with vast experience in property development and management services to build a collection of innovative and premium lifestyle properties mostly located in the prime area of Kuala Lumpur. Our extensive client networking covers the local front as well as overseas market.

Notable development projects currently undertaken by the company include the prestigious Banyan Tree Signatures Pavilion Kuala Lumpur, a unique brand collaboration between Banyan Tree Holdings and Pavilion Kuala Lumpur. Another high-end development, Pavilion Hilltop is located in the heart of Mont Kiara, the global address of international communities.

The success of past projects is a testimony of our capabilities and commitment to continuously developing, enhancing and sustaining the value of properties in all of our development portfolios.

1 Pavilion Property Consultancy Sdn Bhd is a growing property and marketing consultancy specialized in

commercial and high-end residential properties. We provide full-fledged consultancy services including design development, marketing development and project sales and marketing.

1 Pavilion is managed by a group of dedicated professionals with vast experience in property development and management services to build a collection of innovative and premium lifestyle properties mostly located in the prime area of Kuala Lumpur. Our extensive client networking covers the local front as well as overseas market.

Notable development projects currently undertaken by the company include the prestigious Banyan Tree Signatures Pavilion Kuala Lumpur, a unique brand collaboration between Banyan Tree Holdings and Pavilion Kuala Lumpur. Another high-end development, Pavilion Hilltop is located in the heart of Mont Kiara, the global address of international communities.

The success of past projects is a testimony of our capabilities and commitment to continuously developing, enhancing and sustaining the value of properties in all of our development portfolios.