Mandarin Customer Support Specialist - On-site KL

Savior Artigos Texteis Lda; Sepang; On-site; MYR 24,000 - 36,000; Full time

Job summary

Talent Ready in Kuala Lumpur, Malaysia, is hiring Mandarin-speaking Customer Service Specialists to join an on-site international support team. You will handle orders, deliveries, payments, product information, and pre-orders, mainly in Mandarin with English support in a professional environment.

Fresh graduates and candidates with customer support experience are welcome. Call center experience is a plus; strong communication, curiosity about technology, and willingness to be coached are valued

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience is preferred.
• Fresh graduates encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Customer service experience

Education

Bachelor's Degree / Diploma or equivalent

Job description

Talent Ready in Kuala Lumpur, Malaysia, is hiring Mandarin-speaking Customer Service Specialists to join an on-site international support team. You will handle orders, deliveries, payments, product information, and pre-orders, mainly in Mandarin with English support in a professional environment.

Fresh graduates and candidates with customer support experience are welcome. Call center experience is a plus; strong communication, curiosity about technology, and willingness to be coached are valued