Mandarin Customer Support Specialist – On-site KL

Savior Artigos Texteis Lda; Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia is seeking a Mandarin-speaking Customer Service Specialist to handle orders, delivery, payments, product information, and pre-orders. You will communicate mainly in Mandarin, with English in a professional environment.

Fresh graduates with relevant education are welcome to apply. On-site role requires strong communication, curiosity about technology, and the ability to learn and grow in a fast-paced international support setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions.
• Answer questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service

Education

Bachelor's/Diploma

Job description

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia is seeking a Mandarin-speaking Customer Service Specialist to handle orders, delivery, payments, product information, and pre-orders. You will communicate mainly in Mandarin, with English in a professional environment.

Fresh graduates with relevant education are welcome to apply. On-site role requires strong communication, curiosity about technology, and the ability to learn and grow in a fast-paced international support setting.