Mandarin Customer Service Specialist - 24/7 Rotation Shift

TDCX, Inc.; Kuala Lumpur; In loco; MYR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

TDCX, Inc. in Kuala Lumpur is seeking a customer service professional to provide friendly and efficient support to the travel community.

You will be the first point of contact for resolving complaints, responding to calls, and tailoring responses to meet customer needs. The role requires strong listening, empathy, and communication skills in English and local market language, plus comfort with using multiple systems and tools.

Competenze

• 2 years of experience in related field preferred, fresh graduates encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multitask and tailor responses to meet specific needs.
• Excellent verbal and written communication in English and local market language.
• Comfortable with computers and learning multiple systems.

Mansioni

• Provide friendly and efficient service to the travel community of our client.
• Be the first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and upscale issues appropriately.
• Compose thoughtful messages or customize prepared responses to emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Conoscenze

Time management

Multitasking

Communication

English proficiency

Phone etiquette

Strumenti

CRM systems

Descrizione del lavoro

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

What is your mission?

• Provide friendly and efficient service to the travel community of our client.
• Be a first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and upscale issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals

Who are we looking for?

• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.