Mandarin Customer Support Specialist — Flexible Shifts

TDCX Malaysia

Kuala Lumpur

In loco

MYR 33.000 - 56.000

Tempo pieno

2 giorni fa

Candidati tra i primi

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Supera i filtri ATS

Vantaggi offerti da questo lavoro

Attractive remuneration

Comprehensive medical and insurance

Flexible working arrangements

Learning and development opportunities

Descrizione del lavoro

TDCX Malaysia is hiring at KL Sentral to manage customer inquiries via calls, email, and live chat. You will assist with escalations, update customer information, and monitor potential risks while maintaining strict confidentiality. The role requires strong writing, communication, and stress-management skills.

We value Mandarin and English fluency, and applicants should be comfortable with shift work in a dynamic BPO environment in Kuala Lumpur.

Competenze

Minimum 1 year of experience in customer service/BPO.
Willing to work in KL Sentral and in shifts.
Fluent in Mandarin and English, both spoken and written.
Excellent writing, communication, and interpersonal skills.
Knowledge of measuring and improving customer satisfaction and loyalty.

Mansioni

Handle inquiries related to accounts, consultations, and complaints via calls, email, and live chat.
Assist with escalations and investigate disputes per policy.
Help customers update personal information, reset passwords, and manage accounts.
Monitor and report inappropriate content or financial risks.
Document cases clearly and maintain confidentiality.
Collaborate with internal teams as needed.