Customer Service Specialist

TDCX; Kampung Malaysia Tambahan; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Medical and social security coverage

World-class workspace

Learning and development plans

Flexible working arrangements

Job summary

TDCX in Malaysia is hiring a customer support professional to provide excellent support across channels, identify customer needs, and propose strategic solutions that reduce confusion and speed case resolution.

The role calls for strong communication in English and Mandarin, great time management, and the ability to multi-task across several systems. Fresh graduates are encouraged to apply and flexible working arrangements may be available.

Qualifications

• Minimum diploma or higher in any field.
• Prefer 2 years in related field; fresh graduates are welcome.
• Excellent verbal and written English and Mandarin.
• Strong communication and empathetic listening.
• Ability to use multiple computer systems.

Responsibilities

• Provide excellent support experience across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up with service partners.
• Give constructive feedback to improve tools and guidelines.
• Deliver the best services to achieve high customer satisfaction.
• Build sustainable relationships and go the extra mile.
• Handle additional duties as assigned to maintain quality management.

Skills

Strong communication

Time management

Multitasking

Active listening and empathy

English and Mandarin proficiency

Computer proficiency

Ability to learn multiple systems

Education

Diploma or higher in any field

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and Mandarin of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.