Mandarin Travel Support Specialist

TDCX, Inc.; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

TDCX, Inc. in Kuala Lumpur is seeking a customer service professional to provide friendly and efficient support to the travel community.

You will be the first point of contact for resolving complaints, responding to calls, and tailoring responses to meet customer needs. The role requires strong listening, empathy, and communication skills in English and local market language, plus comfort with using multiple systems and tools.

Qualifications

• 2 years of experience in related field preferred, fresh graduates encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multitask and tailor responses to meet specific needs.
• Excellent verbal and written communication in English and local market language.
• Comfortable with computers and learning multiple systems.

Responsibilities

• Provide friendly and efficient service to the travel community of our client.
• Be the first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and upscale issues appropriately.
• Compose thoughtful messages or customize prepared responses to emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Skills

Time management

Multitasking

Communication

English proficiency

Phone etiquette

Tools

CRM systems

Job description

TDCX, Inc. in Kuala Lumpur is seeking a customer service professional to provide friendly and efficient support to the travel community.

You will be the first point of contact for resolving complaints, responding to calls, and tailoring responses to meet customer needs. The role requires strong listening, empathy, and communication skills in English and local market language, plus comfort with using multiple systems and tools.